Terms and Conditions

This document is intended to inform you about www.bien-etreessentiel.fr and conditions of sale online (Contractual Terms) . You should carefully read the provisions that follow, because they are an electronic contract establishing the terms and conditions of the electronic shop www.bien-etreessentiel.fr .These general conditions of sale apply to all orders placed on the internet website www.bien-etreessentiel.fr reserves the right to adapt or modify at any time the present general conditions of sale.If modified, it will be applied to each order the general terms and conditions in force at the date of the order.
Our "
www.bien-etreessentiel.fr" website is administered by Bien Etre Essentiel Ltd



The products offered by www.bien-etreessentiel.fr are presented on the sites in French language and English language. Any citizen of the European Community and the countries complying with Directive 95/46/EC may not assert its linguistic ignorance as contract cancellation clause.
The products offered for direct sale by Bien Etre Essentiel are those listed on the website www.bien-etreessentiel.fr the day of the consultation of the site by the user, and within the limits of available stocks.
The illustrations on the website are the reflection of the products sold on this one, except in the limiting case inherent technical characteristics of the Internet (resolution and screen colors of the Internet ....).
Due to the specificity of the Internet, the Company does not guarantee availability on its website of all products in real time. In the case of temporary or permanent unavailability of one of the products, the company will notify users via its website or sending an email to a valid email address provided by the customer

The company will then offer you the replacement of the product ordered by an equivalent product (quality and price), or credit, or to exercise your right of rescission (cancellation of your order).

Products description:
The descriptions of products offered by www.bien-etreessentiel.fr are described and presented with greater accuracy. However, if despite our efforts, errors are introduced, responsibility for Bien Etre Essentiel can not be held
It undertakes to use its best efforts to correct as soon as possible errors or omissions after being informed.

Order Processing:
Orders are processed within 48 hours after confirmation thereof. In inventory period, the delivery deadlines are subject to change
After initial delivery by our logistics service, your order will be delivered within 8 days in France.

Validation of commands:
Payment by check .your order is booked 14 days until your check. It will be processed only recording it.
Any order signed by the consumer a click is an irrevocable acceptance which can not be challenged unless out of stock or the right of withdrawal in accordance with Article L.121-16 of the Consumer Code.

Product offerings and prices are valid while stocks last, no pre-order or no replenishment is possible.
In exceptional case of out of stock on a product, the rest of the order is shipped and a credit prepared for the missing product.

bien-etreessentiel.fr reserves the right to modify its prices at any time, but is committed to applying the rates shown during checkout.

Product prices can be changed at any time by the company, except for any sale of a product finish for the price on

In case of obvious typographical error, resulting in the display of a "low price", the sale may be canceled
The mentioned prices are in Euros (€), presented TTC and include costs associated with processing orders.

Delivery costs are charged to the customer, unless otherwise stipulated clauses in the order process. The different shipping options (and their prices) are presented during the checkout process and specified in the summary of it.
Payment of the full price must be made no later than the delivery of products, unless otherwise specified during the ordering process and mentioned on the invoice.
In the event of a delivery of goods outside the French territory, taxes and customs formalities are the unique responsibility of the Customer, unless otherwise indicated. The customer then agrees to check the importation of products ordered under the territory of the country of delivery.

The ordering process is consistent with the provisions of Article 1369-5 of the Civil Code.
- Any user wishing to validate their order must identify themselves by completing the appropriate form provided on www.bien-etreessentiel.fr. This identification is done in strict compliance with the Act 78-17 amended
- After checking the contents of the order, and the total cost thereof (products ordered, shipping, eco-participation possible, optional extras), and corrected errors, the user confirms the order permanently. This confirmation will value agreement.
- The contractual information will be sent in a confirmation email to the customer no later than at the end of the withdrawal period and subject to the provision by the client of an invalid email address, not subject to no restrictions of use (professional email address).
- The contractual information will be sent a confirmation email to the customer no later than the end of the withdrawal period and subject to the provision by the client of a valid email address, not subject to no restrictions of use (professional email address).
n this case, the company can not be held responsible for sending contractual information and / or advertising to an email address with restricted access.
To set the order, the Customer has the choice of all methods of payment specified in the order process and presented on the website of the company. It ensures that the company has the required permission to use the method of payment chosen by him during the validation of the order.
In the case of payment by credit card, he must send his credit card number, depending on the type of the latter, the expiry date thereof and the security code (3 digit number on the back of the credit card).
Bien-Etre Essentiel ensures that the payment is secured by SSL encryption (Secure Socket Layer) to protect more effectively as possible all data related to payment
The company ensures that devices and services used encryption to secure transactions were the subject of an authorization or a declaration under the legislatio
In case of payment by credit card, the provisions relating to the fraudulent use of the payment provided for in the agreements between the Client and the card issuer and between the company and its banks apply pursuant to Article 132-4 of the French Monetary and Financial Code.
If the only method of payment is a payment by credit card, the final validation of the order occurs once full payment (unless special provisions) thereof.

Other payment methods :
Payment by Paypal: commands are validated upon acceptance of payment.
Payment by check
Payment by bank transfert
your order is reserved for 14 days pending check. It will be processed only recording it.
Any order signed by the consumer a click is an irrevocable acceptance which can not be challenged unless out of stock or the right of withdrawal in accordance with Article L.121-16 of the Consumer Code.
The products remain the property of the Supplier until full payment.
bien-etreessentiel.fr reserves the right to refuse an order from a customer with whom a payment dispute is in administration.
As part of these procedures, our services can  ask you all the documents necessary to release your order (proof of address, debit your name ...).

Delivery time :
Bien Etre Essentiel society ensures that deliveries will be made according to the conditions guaranteed by the service carriers (except in cases of force majeure as defined in the law), and on the site
www.bien-etreessentiel.fr, or in the process of order.
In the case of late delivery, and if the delay exceeds 7 days from the date of delivery during the checkout process please inform the Company by sending an email to contact@bien-etreessentiel.fr.

As of care by "La Poste", you are home delivered within 48 hours (working days for shipments in mainland France and Monaco), subject to the deposit limits hours.
In case of absence or inability to delivery of your package (no keeper ...), your postman leaves a calling card giving the date and the address of the post office where you can collect your parcel on presentation of identification.

As of the date specified in the notice of passage, you have 15 days to collect your parcel. After this period, it will be automatically returned to the sender.
Incomplete delivery or non-compliant (due to carrier)
It may be that the package is damaged or the contents have been partially or completely stolen.
If you find such an error, please mention it on the right of the carrier and reject the product we returning accompanied by a report 170 says "damage"
In the event you become aware of this error after the departure of the carrier, please report it by mail to
contact@bien-etreessentiel.fr or telephone within a maximum period of 72 working days following receipt of the order.
Accordance with Article 133-3 of the Commercial Code, please contact your absolutely motivated by recorded delivery to the carrier, this within three days (not including holidays) protest.
Incomplete delivery or non-compliant (due to the company)
Despite the care taken in the preparation of orders, it may be that a product is missing from it, or an error has occurred during preparation.
If you find such an error, please report it at the earliest and if possible within 72 hours working after receiving the order. This notification may be made by mail to
lost packages
In the event that a package is lost by one of our carriers providers, please let us know as soon as possible.
The company will conduct a survey of the services concerned.

No delivery in freight zone

Returns, Cancellations and Refunds:
Accordance with the legislation of Internet sales, if an item does not fit, you can return it at your expense. Exchange you will be granted, or refund. However, the cost of returning goods are the responsibility of the customer.
Accordance with the provisions of Articles 121 and following of the Consumer Code, the customer has a period of 7 days to exercise his right of withdrawal, and to return the product without having to give any reasons or incurring penalties.
This period starts from the date of receipt of the item, the stamp of the carrier is the proof. After this time, no refunds will be accepted.
The returned product must not have been worn or or worn, altered or washed or damaged and must be fitted with its original label, and returned in its original packaging.

The boxes of nutri will be neither resumed nor exchanged

contractual guarantee
The customer has a contractual warranty on products supplied by the company. This warranty is displayed on
www.bien-etreessentiel.fr and its duration depends on the category of products ordered.
Services additional guarantees may be offered depending on the products you ordered. Their scope and pricing will be specified during the ordering process.